Effective Date: 1 Jan 2025
At Sustain-X, your privacy is one of our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
When you create an account, purchase a product or package, or contact us, we may collect:
• Full Name
• Email Address
• Phone Number
• Payment Information (processed securely via third-party providers)
b. Non-Personal Information
We may collect non-identifiable information about your interaction with our website, such as:
• IP Address
• Browser Type
• Device Information
• Pages Viewed
c. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information to:
• Process purchases of products and packages.
• Provide personalized recommendations based on your interests.
• Improve website functionality and overall user experience.
• Send important updates, such as order confirmations, promotions, and policy changes.
• Respond to inquiries and provide customer support.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with:
• Service Providers: For payment processing, order management, email communications, and website analytics.
• Legal Obligations: If required by law or necessary to protect our legal rights.
4. Your Rights
Depending on your location, you may have the following rights:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal requirements.
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link.
To exercise your rights, please contact us at: info@sustain-x.com
5. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal information, including:
• Secure servers and data encryption.
• Regular monitoring for vulnerabilities and unauthorized access attempts.
While we strive to protect your information, no method of transmission over the Internet is completely secure.
6. Cookies Policy
Cookies are small files stored on your device to enhance your browsing experience. We use:
• Essential Cookies: For website functionality (such as login and checkout).
• Analytics Cookies: To understand user behavior and improve our services.
You can disable cookies through your browser settings; however, some website features may not function properly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page, with the “Effective Date” noted at the top.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
📧 Email: info@sustain-x.com
10. Governing Law
This Privacy Policy is governed by the laws of Egypt, without regard to conflict of law principles.